Last Updated: November 15, 2024

Welcome to ListCleaner.net (“we,” “our,” or “us”). By accessing, using or purchasing our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully!

1. Acceptance of Terms

By accessing ListCleaner.net, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

2. Services Provided

ListCleaner.net offers comprehensive email data cleaning services designed to enhance the quality and deliverability of your email lists.

Our services include:
– Email Syntax Validation: Identifying and removing improperly formatted email addresses.
– Disposable Email Check: Eliminating temporary or “one-time use” email addresses.
– Spam Trap Removal: Detecting and removing known spam traps from your list.
– Complainers Check: Removing email addresses associated with frequent complainers.
– MX Server Validation: Verifying the existence of a valid Mail Exchange (MX) server for each email address.
– Domain Validation Check: Removing invalid, parked, or inactive domains.
– Catch-All Domain Check: Identifying and handling catch-all domains appropriately.
– Email Hard Bounce Check: Detecting and removing email addresses that result in hard bounces.
– Tor Exit Node Check: Removing email addresses associated with Tor exit nodes.

A detailed breakdown of the cleaning process is available at https://listcleaner.net/email-cleaning-process/.

3. Free Trial

Upon creating an account with a valid email address, you will receive 100 free cleaning credits to test our services. No credit card is required for this trial.

4. User Responsibilities

As a user of our services, you agree to:
– Provide accurate and current information.
– Use our services in compliance with all applicable laws and regulations.
– Not use our services for any fraudulent or unlawful activities.
– Maintain the confidentiality of your account information.
– Ensure that any CSV files uploaded for processing are properly formatted as comma-separated values without quotation marks (“) or apostrophes (‘) as specified in our FAQ at https://listcleaner.net/faqs/.

5. Payment, Credits and refunds

Our services operate on a credit-based system.

You purchase cleaning credits as needed; at this time we do not offer subscription services.

Payments are due in advance of service credits delivery.

We accept major credit cards and other payment methods as indicated on our website. Payment processing fees may apply based on the selected payment method, as shown after selecting the payment method upon ordering.

All sales are final, and we do not provide refunds.
However, in the event of a technical malfunction on our end, we will credit back the deducted credits.

6. Technical Assistance

For technical assistance, please contact our support team at support@listcleaner.net.
Support requests are handled within a maximum of 2 business days.

7. Intellectual Property

All content on ListCleaner.net, including text, graphics, logos, and software, is the property of ListCleaner.net or its content suppliers and is protected by international copyright laws. Unauthorized use of any content is prohibited.

8. Use of Client Names and Logos

By using our services, you agree that we may extract your company’s name from the domain in the email address associated with your account and display your company name and logo on our website and marketing materials as a reference to showcase companies utilizing our services. If you prefer not to have your company mentioned or your logo displayed, you may opt out by notifying us in writing at support@listcleaner.net at any time.

9. Data Protection and GDPR Compliance

We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). Our Data Processing Agreement outlines our obligations and your rights concerning personal data processing. For more information, please visit https://listcleaner.net/data-processing-agreement-gdpr/.

10. Limitation of Liability

ListCleaner.net is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. We do not guarantee that our services will be error-free or uninterrupted.

11. Indemnification

You agree to indemnify and hold harmless ListCleaner.net, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms and Conditions.

12. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms shall be resolved in the courts of Amsterdam.

14. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes your acceptance of the new Terms and Conditions.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at support@listcleaner.net.

By using ListCleaner.net, you acknowledge that you have read, understand and agree to these Terms and Conditions.